Pet Hotel Team Member

4 weeks ago


Long Beach, California, United States Wag Hotels Full time

Job Summary:

We are seeking a highly motivated and compassionate individual to join our team as a Client Services Team Member at Wag Hotels. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining open communication with clients and internal departments.

Key Responsibilities:

  • Provide top-notch customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate and up-to-date medical and behavioral records of all guests using our online database.
  • Manage guest check-ins and check-outs, process online reservations, and coordinate with internal teams to ensure smooth operations.
  • Develop and maintain positive relationships with clients, fostering a sense of community and loyalty to Wag Hotels.

Requirements:

  • High School Diploma or equivalent required.
  • Excellent written and verbal communication skills, with the ability to multitask in a fast-paced environment.
  • Computer literacy, including proficiency in Word, Excel, and Gmail.
  • Ability to lift 50 pounds and handle dogs and cats of all sizes, breeds, and personality types.
  • Comfortable working holidays and weekends, with a flexible schedule.

Benefits:

  • Free daycare for your dog after your first 30 days of employment.
  • Two weeks of free boarding for your dog or cat during non-peak periods.
  • 30% discount on all retail purchases.
  • Health benefits through Lemonaid.
  • Retirement Savings Program through CalSavers.
  • Paid sick leave.

Equal Employment Opportunity:

Wag Hotels is an equal employment opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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