Senior Software Engineer

2 days ago

Charleston, West Virginia, United States GEICO Full time
Job Summary

GEICO is seeking an experienced Senior Engineer to drive our insurance business transformation by building high-performance, low-latency platforms and applications.

Key Responsibilities
  • Provide leadership to engineering teams utilizing best practices for Voice and related technologies.
  • Own complete solutions across the entire life cycle while utilizing strong problem-solving ability.
  • Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications.
  • Hold accountability for the quality, usability, and performance of the solutions.
  • Lead design sessions and code reviews to elevate the quality of engineering across the organization.
  • Mentor junior team members in Voice and related technologies.
  • Share best practices and improve processes within and across teams utilizing documentation and knowledge-sharing sessions.
  • Understand business requirements to translate them into technical solutions.
Requirements
  • Design, configure, deploy, and operate Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Finesse Systems, Cisco Contact Center Management Portal, and other key networking technologies.
  • Proficiency in UCCE Scripting.
  • Familiarity with voice technologies, preferred Nuance Natural Language Platform.
  • Advanced programming experience within UCCE and related contact center applications.
  • Experience with log collection, packet capture, and call manager.
  • Experience with Unified computing servers, Linux, and Active Directory.
  • Experience with continuous delivery and infrastructure as code.
  • In-depth knowledge of CS data structures and algorithms.
  • Strong problem-solving ability.
  • Ability to excel in a fast-paced environment.
Preferred Qualifications
  • Cisco Certifications Cisco CCIE or CCNP Collaboration.
  • In-depth experience in Voice Gateways and voice monitoring platforms.
  • Preferred experience AWS Cloud-Based Technologies, Amazon Connect, Lambda, DynamoDB, Amazon Lex, and S3.
  • Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON/YAML.
Benefits

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental, and Vision Insurance with no waiting period.
  • Paid Vacation, Sick, and Parental Leave.
  • 401(k) Plan.
  • Tuition Reimbursement.
  • Paid Training and Licensures.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

GEICO is an equal employment opportunity employer and provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment.

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