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Quality Control Specialist

2 months ago

Miami, United States First Bancorp Full time
QUALITY ASSURANCE ANALYST

Job Overview:

The Quality Assurance Analyst plays a pivotal role in establishing a robust quality control framework to execute thorough evaluations related to lending and deposit services. This position is primarily responsible for conducting detailed assessments of specific lending and deposit products post-closure. The analyst will pinpoint deficiencies and/or validate adherence to the relevant compliance standards, which include:
  • Corporate and regional credit, deposits, ACH, electronic services, compliance, and operational policies and procedures
  • Collateral Sufficiency, Integrity, and Lien Perfection
  • Compliance with Loan Covenants
  • Accuracy and completeness of documentation
  • Credit Quality
  • Regulatory consumer compliance
  • Servicing requirements
  • Investor Requirements
  • Regional Laws
Findings related to identified gaps will be compiled and communicated for origination and processing scorecards.

This analyst will also be responsible for relaying identified gaps to the relevant business unit to prevent future occurrences of similar issues.

Key Responsibilities:
  • Assist in developing quality control checklists for monitoring product origination and processes to ensure compliance with:
  • Corporate and regional credit, deposits, ACH, and electronic services compliance and operational policies and procedures
  • Collateral Sufficiency, Integrity, and Lien Perfection
  • Compliance with Loan Covenants
  • Accuracy and completeness of documentation
  • Credit Quality
  • Regulatory consumer compliance
  • Servicing requirements
  • Investor Requirements
  • Regional Laws
  • Conduct thorough, timely, and detailed reviews of lending and deposit origination and processing to ensure compliance with the aforementioned requirements.
  • Document and assess procedural or policy weaknesses and inconsistencies to mitigate noncompliance risks.
  • Provide training and support to other departments, especially in managing complex, sensitive, and disputed loan situations.
  • Offer insights and reports to other departments to ensure awareness of issues encountered during the review process.
  • Stay informed of changes in Company, regulatory, and credit policy guidelines that affect business operations.
  • Strictly adhere to compliance and operational risk controls in line with Company and regulatory standards, policies, and practices; report control weaknesses, compliance breaches, and operational loss events.
  • Review findings with relevant loan officers, branch personnel, department managers, and senior management; solicit corrective actions, including timelines, for identified deficiencies and weaknesses.
  • Follow up on the resolution of issues noted in reviews conducted.
  • Monitor and ensure the completion of action plans for reviews performed.
  • Support ongoing quality reviews of specific regulatory compliance requirements such as HMDA and others.
  • Assist in regional compliance spot checks to ensure resolution of deficiencies identified by Corporate Compliance reviews and/or audits.
  • Other duties as assigned.
  • Assist in quality reviews led by headquarters, follow up on exceptions found, and ensure that responses to reports are provided by the respective areas as necessary.
  • Support the Quality and Operations Improvement Officer in ensuring that quality and operational improvement tools and checklists used within the Region comply with:
  • Corporate and regional credit, deposits, ACH, and electronic services, compliance, and operational policies and procedures
  • Collateral Sufficiency, Integrity, and Lien Perfection
  • Compliance with Loan Covenants
  • Accuracy and completeness of documentation
  • Credit Quality
  • Regulatory consumer compliance
  • Servicing requirements
  • Investor Requirements
  • Regional Laws are kept current.
  • Ensure that policies and procedures within the Region are maintained up to date.
  • Prepare deliverables and requirements for regulatory, internal, and external auditors.
  • Ensure that monthly, quarterly, and annual reporting processes within the units are performed accurately, timely, and properly distributed to the relevant stakeholders.
  • Maintain quality metrics and statistics accurately updated on a consolidated basis for the Region.
  • Coordinate deliverables within the department tied to the monthly/quarterly/annual reporting packages to be presented to Corporate, risk management, internal, or external auditors.
  • Maintain a data repository of critical documents for the unit.
Additional Responsibilities:

Assist management with special projects and requests as needed.

Judgment Independence:

This role requires a significant degree of judgment in the continuous creation, development, and implementation of policies, strategies, and work methods of general application, as well as in recommending actions or decisions regarding essential functions of the Bank. It also involves compiling and/or presenting information; processing data and/or presenting possible recommendations; integrating and coordinating varied elements and applying them to specific subjects; identifying and defining new problems of moderate complexity; and continuously analyzing specialized and complex subjects.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Error Impact:

Errors in this position could significantly affect job and departmental activities, other departmental activities or external services, and essential administrative, operational, or business activities that have considerable economic implications, as well as the stability and continuity of vital Bank operations.

Competencies:

The competencies outlined below are the behaviors expected from the incumbent while performing their duties in alignment with our corporate values, culture, and philosophy.
  • Business Acumen: Understands how the organization operates, including current and future policies, practices, and trends.
  • Initiative and Business Perspective: Seeks to understand the business and promotes new initiatives to enhance daily operations.
  • Communication Skills: Exhibits excellent verbal and written communication skills in both English and Spanish. Adapts to various audiences, conveys effective messages, and listens attentively to align needs and ensure satisfactory outcomes for all parties involved.
  • Customer Service: Aims to meet and exceed the interests, expectations, and needs of customers (internal and external) within the highest standards established by the Corporation.
  • Innovation: Integrates creativity and enhancements into compliance functions to maximize job effectiveness and generate benefits for the Corporation.
  • Vision and Values: Comprehends the organization's vision and upholds its values in daily actions and words. Demonstrates the Corporation's values: Integrity, Respect, Responsibility, Support, Innovation, Agility, Commitment to Quality, and Customer Focus.
  • Quality: Shows attention to detail and thoroughness, seeking ways to improve and promote quality. Strives for excellence in offerings for assigned properties.
  • Collaboration and Teamwork: Contributes to fostering a positive team spirit. Operates cooperatively and cohesively.
  • Ethics: Treats individuals with respect and upholds organizational values, maintaining composure, tact, and courtesy even in high-pressure situations.
  • Multi-tasking: Capable of managing multiple requirements simultaneously and planning ahead to ensure effective and efficient completion.
  • Organizational Support: Adheres to policies and procedures, completing administrative tasks accurately and on time.
  • Responsiveness: Strives to address inquiries and requests promptly.
  • Building Strong Relationships: Establishes, sustains, and nurtures both internal and professional connections to enhance and connect with First Bancorp Services.
  • Ownership: Takes initiative and assumes personal accountability for goals and outcomes/deadlines.
  • Problem Analysis and Solution: Identifies issues, conducts analyses, and seeks optimal solutions.
  • Computer Literacy: Proficient in Outlook, Word, Excel, and PowerPoint.
  • Detail-oriented: Exhibits a strong focus on detail.
  • Knowledge of:
    • Financial institution products and services
    • Government regulations, investor requirements, Home Mortgage Disclosure Act, and consumer protection laws and regulations
    • Strong analytical thinking capabilities
Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Specific vision abilities required for this job include close vision and distance vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee may occasionally be required to stand and walk, as well as stand for prolonged periods and lift heavy files or manage heavy cabinet drawers. Repetitive movements may be involved. Stress levels may vary with peak and slow periods.

Work Environment:

Employees in this role work in an office setting with a comfortable room temperature, adequate lighting, and quiet conditions. Employees may be exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, when these coincide with company events.

Minimum Requirements:

A Bachelor's Degree in Business, Accounting, or a related field, along with a minimum of two years of audit or quality assurance experience, and three years of progressive banking operational experience or equivalent.

Disclaimer:

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel classified in this role. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

First Bancorp is proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.