Senior Practice Consultant Personal Injury Specialist

3 weeks ago


Los Angeles, California, United States Legal Soft Solution Full time

We are seeking a skilled Senior Practice Consultant to join Legal Soft Solution, specializing in the Personal Injury sector.

This role focuses on managing client relationships with law firms, ensuring satisfaction, retention, and growth. The ideal candidate will have experience in Case Management, Paralegal, or Operations roles in a Personal Injury firm.

Key Responsibilities
  1. Manage a portfolio of law firm clients (Personal Injury focus), ensuring retention, satisfaction, and growth.
  2. Build strong relationships with key client stakeholders and serve as the primary point of contact.
  3. Collaborate with law firms to assess their needs and match them with LegalSoft's Virtual Assistant and service offerings.
  4. Drive new sales, cross-sell, and upsell services such as website development, social media management, and additional staffing.
  5. Monitor VA performance and client satisfaction, ensuring high engagement and quality service delivery.
  6. Track account metrics including revenue, profit margins, VA placements, client satisfaction, and engagement.
  7. Work closely with Client Success Managers (CSMs) to ensure consistent communication and support for clients and virtual assistants.
  8. Prevent client poaching by proactively identifying and addressing concerns related to VAs.
  9. Prepare and present reports on client evolution, revenue tracking, and client engagement to leadership.
Requirements
  1. Minimum 3 years of experience in Case Management, Paralegal, or Operations roles in a Personal Injury law firm.
  2. Strong understanding of Personal Injury law firm operations, processes, and pain points.
  3. Proven experience in managing client relationships and driving revenue growth.
  4. Excellent communication, negotiation, and problem-solving skills.
  5. Ability to manage multiple accounts and tasks in a fast-paced environment.
  6. Familiarity with Virtual Assistant services or experience in legal staffing is a plus.
  7. Strong organizational and time management skills.
  8. Proficiency with CRM software and other sales management tools.

The estimated salary for this position is around $100,000 per year, depending on experience and qualifications. Benefits include competitive health insurance participation and opportunities for career growth and development.



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