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Service Advisor

1 month ago

Ozark, Missouri, United States MarineMax Full time

Job Summary: We are seeking a highly skilled Service Advisor to join our team at MarineMax. As a Service Advisor, you will play a critical role in ensuring the success of our customers by providing exceptional support and service.

Key Responsibilities:

  • Assist the Service Manager in day-to-day operations, including scheduling and distribution of work for technicians and the yard team.
  • Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for work and follow up on timely completion.
  • Ensure that the Complaint, Cause, and Correction of each problem are noted in the IDS work order.
  • Coordinate with the manufacturer and/or extended warranty companies to obtain approval in advance of repairs, if required.
  • Greet customers, determine their needs, and provide clear and precise instructions on the work order for the technician.
  • Answer incoming calls in a professional manner and return all customer calls prior to close of business each day.
  • Promote the sale of additional labor services, parts, and accessories in a professional manner for each customer.
  • Obtain customer signature on every work order and collect payment for work prior to releasing the customer's boat.
  • Schedule, coordinate, and follow up on sublet contractors.
  • Inspect the quality of work performed as required, prior to delivery to the customer.
  • Communicate with the customer during repairs and coordinate customer pick-up.
  • Finalize and invoice work orders.
  • Provide prompt, detailed, and timely flow of all paperwork.

Key Result Areas:

  • Internal/external customer satisfaction.
  • Turnaround time on repair work.
  • Effective communication with the customer.
  • Accurate invoices.
  • Accurate and organized service repair orders.