Retail Computer Specialist

2 days ago


Santa Clara, California, United States Micro Electronics Inc Full time

We are seeking a skilled Retail Computer Specialist to join our team at Micro Electronics Inc. As a key member of our retail staff, you will be responsible for providing exceptional customer service and technical support to our customers.

Job Overview

Micro Electronics Inc is the nation's leading computer and electronic device big box retailer. We offer a comprehensive selection of premier computer products and unparalleled technical expertise.

The ideal candidate will have a passion for computers and excellent communication skills. You will work closely with our customers to understand their needs and provide personalized solutions.

You'll spend time at our Service Counter, where you will assist customers with their comprehensive service options and have the opportunity to earn uncapped commissions. The rest of your time will be spent in our shop diagnosing and repairing various computer devices and communicating with customers regarding their repair status.

The estimated salary for this position is $24.50/hour plus commission.

Key Responsibilities
  • Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
  • Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
  • Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
  • Assemble custom computers sold by our expert build-your-own (BYO) sales team
  • Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
  • Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
  • Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
Requirements
  • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
  • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
  • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays


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