Customer Service Representative

2 days ago


Bridgeton, Missouri, United States Hussmann Full time

**Overview:**

Hussmann, a leader in providing display merchandisers and refrigeration systems to food retailers worldwide, seeks a skilled Contact Center Agent to serve as the first point of contact for customers. This role requires strong communication and problem-solving skills to resolve internal and external customer issues efficiently.

**Key Responsibilities:**

  • Handle inbound calls from customers or technicians 24/7/365, dispatching when necessary.
  • Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.
  • Enter vital details related to service calls into the appropriate application, determining the priority of the service call and setting customer expectations.
  • Handle follow-up and escalation of service calls when applicable.
  • During non-business hours, weekends, and holidays, monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.

**Qualifications and Requirements:**

  • 0-1 year experience in Customer Engagement.
  • High School diploma or GED.
  • Days off are Thursday and Friday.


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