Patient Service Representative North Canton Health Center

3 weeks ago


Canton, United States Akron Children's Hospital Full time
Job Summary:

The Patient Service Representative plays a vital role in providing exceptional patient care and administrative support at the North Canton Health Center. This dynamic individual will be responsible for managing front desk operations, ensuring a positive patient experience, and maintaining accurate records. If you are a detail-oriented and organized professional with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  1. Develop and maintain strong relationships with patients and families by providing prompt and courteous service.
  2. Manage point-of-service activities, including visit preparation, co-pay collection, and patient tracking.
  3. Schedule patient visits and diagnostic testing using hospital procedures and resources.
  4. Process third-party payors and collect co-pays in a timely manner.
  5. Perform routine tasks and general office duties, such as faxing, copying, filing, and mailings.
  6. Ensure the front desk area is well-organized and maintained, and communicate needs to appropriate staff members.
  7. Provide administrative support to ensure the smooth operation of the office.
  8. Ensure HIPAA compliance is followed at all times.
Requirements:

  1. High school diploma or equivalent required.
  2. Experience working in a general office setting and healthcare environment preferred.
  3. Knowledge of medical terminology and computerized scheduling systems a plus.
  4. Excellent interpersonal and organizational skills, with the ability to prioritize multiple tasks.
  5. Ability to perform basic math skills to process insurance co-payments.
  6. Experience working with Microsoft Office (Outlook, Excel, Word) or similar software required.
Work Environment:

This is a full-time position, working Monday through Friday, with a 40-hour workweek. The ideal candidate will be onsite at the North Canton Health Center.

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