Retail Service Professional
3 days ago
O'Reilly Auto Parts is seeking a skilled and customer-focused individual to join our team as a Retail Service Specialist. In this role, you will be responsible for providing excellent service to customers, assisting with sales and operations, and contributing to the success of our store.
**Salary:** $14.00 - $18.00 per hour (or more based on experience)
**Responsibilities:**
- Promptly greet customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Follow and promote all company customer service programs.
- Assist managers and/or installer service specialists in serving professional customers as needed.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center.
Requirements:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time Desired skills include familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
**Benefits:**
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
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