Truck Repair Coordinator
3 days ago
We are seeking a skilled Engine Service Advisor to join our team at our Inver Grove Heights, MN facility. As a key member of our engine shop, you will be responsible for supervising operations, scheduling work, and communicating with customers. Your primary duties will include transferring information from repair orders onto invoices, collecting COD invoices, answering incoming phone calls, verifying repairs, and calling in customer repairs and approvals. You will also assist Service Advisors with estimates and obtain approvals via email or phone calls. To succeed in this role, you should possess strong mechanical aptitude, attention to detail, and excellent organizational skills. A passion for providing top-notch customer service is essential, as is the ability to work independently and maintain a safe and clean work environment. If you are a dedicated and results-driven individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.
Responsibilities
- Supervise engine shop operations
- Schedule work and communicate with customers
- Transfer information from repair orders onto invoices
- Collect COD invoices
- Answer incoming phone calls and provide outstanding customer service
- Verify repairs and times on work performed with technicians
- Call in customer repairs and approvals/unit updates
- Assist Service Advisors with estimates and obtain approvals via email or phone calls
- Cover for Service Advisors during time off
- Ensure the final work product meets quality standards
Compensation and Benefits
- Competitive salary range of $35-$50 per hour
- Industry-leading pay and benefits package
- Paid weekly
- Overtime opportunities
- PTO rollover
- Life insurance policy
- 401k with a company match
- Career advancement programs
- Awesome company events
- Tech referral bonuses
Requirements
- Mechanical aptitude
- Attention to detail
- Repair and shop operation knowledge
- Good customer service skills
- Excellent organizational skills
- Ability to work independently
- Honesty and respect towards colleagues and customers
How to Apply
Please visit our website at https://natrailer.com/ to submit your application.
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