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Cocktail Server

1 month ago

North Myrtle Beach, South Carolina, United States Live Nation Entertainment Full time
Job Summary:

WHO ARE WE?

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company promotes over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. We create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

WHO ARE YOU?

We're looking for a passionate and motivated individual with an entrepreneurial spirit, resourcefulness, and a commitment to delivering exceptional customer experiences. As a Cocktail Server at Live Nation Entertainment, you'll be part of a dynamic team that fosters a fun and upbeat work culture with no shortage of opportunities.

WHAT THIS ROLE WILL DO

As a Cocktail Server, you'll be responsible for:
  • Anticipating and responding to guests' needs
  • Suggestively selling beverages and menu items; taking orders
  • Answering guest questions, making recommendations, and up-selling liquors
  • Communicating drink orders to the bar through our Point of Sales system
  • Delivering drinks, maneuvering trays through large crowds
  • Maintaining a line of sight and atmosphere control by circulating through your work area throughout your shift
  • Removing dirty glasses and dishes from tables, including lifting/moving bus tubs up to 25lbs
  • Keeping tables clean/wiped
  • Cleaning spills, removing food, trash, or other obstacles from the floor using proper lifting techniques
  • Maintaining House of Blues safety and sanitation standards
  • Following housekeeping standards per HOB policy
  • Keeping current on all standard operating procedures
  • Requesting identification from any guest who appears to be under 30 years of age
  • Ensuring responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies
  • Recognizing when guests are becoming too intoxicated and refusing further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
  • Receiving payment and processing cash, credit card, or Traveler's check transactions according to HOB policy
  • Ensuring that comp and void checks are processed according to HOB policy
  • Assisting other servers and staff as needed
WHAT THIS PERSON WILL BRING

Required:
  • Ability to work late hours
  • Flexible schedule
  • Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes, point of sales systems
  • 3 years' work experience interacting with people in a positive environment
  • Tolerance of all cultures, music, and art forms
  • Responsible Alcohol Awareness Training Certification or Equivalent
  • Ability to deal with intoxicated guests in a positive and safety-minded manner
Preferred:
  • Cash handling experience
  • Experience recognizing valid IDs
  • Experience in a live music environment
Physical Demands/Working Environment:
  • Working environment is fast-paced, often loud and stressful
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 25lbs using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.**