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Mobile Associate, Store in Store

2 months ago

Tulsa, Oklahoma, United States T-Mobile Full time
Job Overview

T-Mobile is seeking a highly motivated and customer-focused Mobile Associate to join our Store in Store team. As a Mobile Associate, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with customers.

Key Responsibilities:
  • Proactively engage with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to provide the best possible experience for customers.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reach out to potential customers to drive sales activity.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Team Building: Desire to be a part of the game-changing T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices.
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Benefits:

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays annually. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T-Mobile is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing .