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Retail Sales Associate

2 months ago

Palmdale, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
  • Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
  • Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
  • Invoice all merchandise, including core charges and warranties, before product leaves the store.
  • Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
  • Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Desired: Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired)
What We Offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth