Host Team Member

3 weeks ago


Fairfield, Connecticut, United States Colony Grill Full time

Host Role

We are seeking a skilled and welcoming Host to join our team at Colony Grill. As a Host, you will be responsible for creating a positive experience for our guests from the moment they arrive.

Key Responsibilities:

  • Greet incoming guests with exceptional hospitality and seat them efficiently.
  • Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as appropriate.
  • Manage waiting areas and communicate consistently with waiting guests to support a positive experience prior to seating.
  • Assign guests to tables suitable for their needs and according to rotation so that flow of service remains seamless and properly paced.
  • Engage guests and ensure a smooth handoff to the service staff.
  • Assist with restaurant set-up and keep the host stand (and other high-traffic restaurant areas) clean, organized, and presentable for guests.

Takeout Role

As a Host, you will also be responsible for staffing the high-volume take-out section, answering phones, recording orders accurately, and operating the cash register efficiently to accept payments for takeout orders.

Qualifications:

  • Confident, clear communication and a gracious, professional demeanor.
  • A friendly and customer-focused personality.
  • The ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
  • The ability to clearly communicate guests' needs to Servers, Bussers, Managers, etc.
  • The ability to clearly communicate on the telephone.
  • The ability to carry trays, service items, or supplies.

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