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Registered Nurse
2 months ago
Position Overview:
As a key member of the Olmsted Medical Center team, the Registered Nurse - Patient Advocate plays a vital role in enhancing patient experiences and addressing concerns. This full-time position operates primarily during day shifts.
Benefits:
Olmsted Medical Center is dedicated to the well-being of its employees, offering a comprehensive benefits package for those working at 0.5 FTE or higher, which includes:
- Medical Insurance
- Paid Time Off
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Tuition Reimbursement
- Employer Paid Short-Term and Long-Term Disability
- Adoption Assistance Plan
Qualifications:
To be considered for this role, candidates must possess:
- Graduation from an accredited nursing program
- A valid Minnesota Registered Nurse license
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience in process improvement is preferred
- Background in patient relations or customer service is advantageous
- Exceptional communication skills
- Ability to work independently while collaborating effectively with others
Key Responsibilities:
The RN - Patient Advocate will be responsible for:
- Facilitating the resolution of patient and visitor complaints, grievances, and requests.
- Documenting concerns, including patient demographics, incident summaries, actions taken, and outcomes in a tracking database.
- Composing accurate correspondence to patients and visitors.
- Coordinating with management to review and resolve patient concerns.
- Assisting patients in understanding their care processes.
- Recording and compiling feedback from patients regarding their experiences and concerns.
- Identifying service-related issues and providing constructive feedback to management.
- Participating in committees and teams focused on enhancing patient satisfaction.
- Offering guidance in service recovery to improve the overall patient experience.
- Engaging in additional responsibilities such as chart reviews and quality measure data abstraction as assigned.
Equal Opportunity Employment:
Olmsted Medical Center is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.
