Patient Care Coordinator
1 week ago
About the Job
We are looking for a skilled and compassionate Front Desk Coordinator to join our team at VSP Vision. As a member of our front office team, you will play a vital role in delivering exceptional patient experiences by welcoming and communicating with patients, and ensuring a seamless transition throughout their eye care journey.
Key Responsibilities
- Prioritize patient satisfaction by warmly greeting patients, completing check-in and check-out processes, and maintaining accurate records.
- Collaborate with staff, doctors, and patients by documenting patient information, updating records, and processing payments.
- Answer and triage patient inquiries received via phone, email, and fax, responding promptly and professionally.
- Maintain patient confidentiality and security by handling sensitive information and ensuring the integrity of patient records.
- Coordinate patient appointments, confirm schedules, and prepare charts for scheduled patients to maintain efficient patient flow.
- Perform administrative tasks such as assembling reports, records release, and transmitting patient information to external agencies.
- Ensure a well-organized front desk and entrance, maintaining a clean and tidy workspace.
- Support special projects, cross-train in different departments, and perform other related duties as assigned or requested.
Requirements
- 1-2 years of administrative experience with a focus on patient-facing roles.
- Demonstrated ability to work efficiently in a fast-paced environment.
- Working knowledge of Microsoft Office and other productivity software.
- Effective verbal and written communication skills to interact with patients, staff, and external partners.
- Excellent interpersonal and problem-solving skills to resolve patient inquiries and concerns.
- Ability to maintain discretion and judgment when handling sensitive information.
Work Environment
VSP Vision is committed to providing a safe and healthy work environment. Our offices are well-lit, temperature-controlled, and equipped with the necessary tools to support our team members' success.
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