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Healthcare Support Services Director
3 weeks ago
**Job Summary:**
We are seeking a skilled Healthcare Support Services Director to manage the clinical operations, quality assurance, scheduling, and evaluation of work activities for medical assistants, and medical records coordinators.
The successful candidate will have excellent leadership and communication skills, with the ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
Key Responsibilities:
- Manages, plans, organizes, directs, and coordinates the operations of the medical assistant and medical records departments.
- Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.
- Provide oversight of daily operations for the department including staffing, training, skill development, metrics, and reporting.
- Conduct performance and competency reviews; provide ongoing and timely feedback.
- Assess the clinic for flow and efficiency and adjust in real-time as necessary.
- Lead and participate in continuous quality improvement. Log patient information in respective data banks or systems.
- Ensure day-to-day operations follow set policies and guidelines.
- Develop and oversee the schedule for support staff to optimize operational efficiency at the site(s).
- Handle patient concerns and complaints; elevate as appropriate to resolve complaints from patients' ancillary departments, or other agencies.
- Answer inquiries from providers, clinical teams, and patients, providing appropriate information on time.
- Responsible for auditing information entered in the EHR to ensure compliance with capturing necessary data as required for quality by reporting agencies.
- Maintains ongoing tracking and appropriate clinical documentation of medical assistant(s), medical records, and referral departments to enhance patient care, promote clinic team awareness, and ensure effective service delivery using the EPIC EHR system.
Requirements:
- Minimum education High school graduate or equivalent. Preferred associate degree in healthcare or related field.
- At least 2+ years of experience in medical referrals, or other medical patient support functions working for a healthcare practice and/or physician's office.
- Current BLS certification. Experience in community health, public health, or in a community hospital, is a plus.
Salary: $65,000 - $75,000 per year
About Us: Progressive Community Health Centers, Inc. is an equal opportunity employer and offers a competitive salary and benefits package to qualified candidates.
