Customer Service Liaison for Pet Care Facility
3 weeks ago
Job Overview:
We are seeking a highly skilled Customer Service Representative to join our team at Smoky Dog Lodge, part of Destination Pet LLC. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and ensuring the highest level of pet care.
">"> Main Responsibilities:">- Sales and Tour Services: Sell services and products to prospective customers, providing tours of our facility to showcase our unique offerings.
- Customer Support: Answer phone calls, respond to inquiries, and provide information according to established procedures.
- Pet Care and Guest Services: Welcome clients and their pets, ensure proper vaccination records, and provide water as needed.
- Cash Management: Manage cash transactions, including accepting payments and maintaining an accurate end-of-day cash drawer balance.
- Policy Explanation: Clearly explain company policies to customers in a positive and professional manner.
- Problem Resolution: Respond to customer complaints professionally, resolving issues promptly and escalating concerns to supervisors as necessary.
- Point-of-Sale Operations: Operate the Point-of-Sale system efficiently.
- Amenity Maintenance: Maintain the appearance and cleanliness of the lobby and other public areas.
- Training and Development: Complete required training sessions and attend workshops as assigned.
Requirements:
">- Education and Experience: High School graduate or equivalent, with a minimum of 1 year experience in customer service or retail sales.
- Communication Skills: Strong communication and interpersonal skills, with the ability to resolve problems quickly and professionally.
- Technical Skills: Proficient in utilizing a multi-line phone system and working on a computer system.
- Physical Demands: Ability to work evenings, weekends, and holidays; frequently lift 40 pounds; stand, walk, and climb stairs frequently; handle dogs on leashes; and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Working Conditions:
">Destination Pet LLC affords equal employment opportunities without regard to protected characteristics. We're committed to creating a diverse and inclusive workplace.
">Compensation:
">This full-time position offers a competitive hourly rate of $11.00/hour (DOE) and opportunities for growth and development within our organization.
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