Access Control and Surveillance Expert

1 week ago


Rockville, Maryland, United States Convergint Federal Solutions Full time

About the Job

The Service Technician II plays a vital role in ensuring the highest level of functionality and customer satisfaction within our Federal Operations Department. Key responsibilities include:

  • Installation and Maintenance: Install, configure, and maintain security systems, including access control, video surveillance, and intrusion detection systems.
  • Troubleshooting and Diagnostics: Identify and resolve technical issues promptly and efficiently, conducting diagnostic tests and utilizing troubleshooting tools as needed.
  • Customer Support: Interface directly with clients to understand their needs, address inquiries, provide training and guidance on system operation and maintenance, and build positive client relationships through effective communication and problem resolution.
  • Documentation: Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.


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