Field Service Engineer Position
4 weeks ago
Job Summary:
We are seeking a highly skilled Field Service Engineer to join our team at B. Braun Medical Inc. As a Field Service Engineer, you will be responsible for maintaining electrical, battery powered, air and motor product lines, including installation, service, hardware upgrades and preventive maintenance.
Key Responsibilities:
- Perform diagnostics on Power and Electronic Equipment, including hardware testing, systems check, instrument calibration check and repair/upgrade as needed to ensure proper equipment performance.
- Troubleshoot with sales representative, surgeons and hospital personnel.
- Schedule all in-house and field systems affected by upgrades, guaranteeing that all hardware engineering enhancements are made.
- Maintain database tracking upgrades; logging service schedules; recording testing and information documentation to meet MFG compliance requirements; and documenting customer complaints.
- Monitor performance Verification Procedures.
- Maintain test fixtures and equipment.
- Orders and maintains sufficient inventory level of spare parts for all equipment.
- Orders blue prints, technical specs, service documentation and parts list for equipment.
- Commitment to repair turnaround deadlines and the appropriate completed documentation as required.
- Provides training as needed.
- Disassembles, troubleshoots, repairs and reassembles equipment within specified turnaround time.
- Provides order processing and sales personnel with repair cost estimates as needed.
- Coordinate work schedule for in-house and field service calls as well as third party service to meet customer demands.
- Maintain Service Manuals insuring all manuals are current revision.
- Provide 24X7 on-call coverage for Technical Support Phone Line.
- Manage parts inventory at appropriate levels including administration of loaner pool program.
- Serve as consultant to sales representative and customers troubleshooting technical problems and managing repair exchange.
- Must comply with applicable ISO and FDA regulations as stated in Quality Manual.
- Must embody the Company's Vision, Mission and Values.
Requirements:
- Requires an AA preferably in Electronic Engineering or equivalent experience.
- BA/BS preferably in Electronic Engineering.
- Minimum of three years of experience as a service technician with medical equipment and repair of electronic and mechanical systems.
- Extensive experience with electronic equipment testing, Windows installation and computer hardware assembly.
- Equivalent to two years junior college or apprenticeship training.
- Complete Certification Training meeting required expectations.
What We Offer:
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.
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