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Cashier/Receptionist for Service Department

1 month ago

Tampa, Florida, United States Greenway Automotive Full time
Job Summary

We are seeking a highly skilled and customer-focused Cashier/Receptionist to join our Service Department team at Veterans Ford in Tampa, FL. As a key member of our team, you will be responsible for providing exceptional customer service, managing service and repair transactions, and maintaining a positive and professional atmosphere in our dealership.

Key Responsibilities
  • Greets customers in a friendly and professional manner, identifying and resolving their concerns
  • Processes payments for products and services, operating the POS system and other required software
  • Answers dealership phones and directs calls as necessary, maintaining a high level of customer satisfaction
  • Coordinates questions and issues with department personnel, ensuring seamless communication and resolution
  • Handles customer complaints and escalates when necessary, maintaining a positive and professional demeanor
  • Attends staff meetings, trainings, and educational classes as required, staying up-to-date on industry developments and best practices
  • Follows all safety and security procedures, maintaining a secure and respectful work environment
Requirements
  • High school diploma or GED required
  • Point-of-sale (cash register) and credit or debit card processing skills
  • Strong math skills and ability to handle financial transactions rapidly and accurately in a fast-paced environment
  • Ability to multitask, maintaining a high level of productivity and efficiency
  • Neat, clean, and professional appearance, with a helpful attitude and friendly demeanor
  • Previous customer service or related experience preferred, with excellent communication, customer service, and problem-solving skills
Benefits
  • Competitive pay and benefits package, including medical, dental, vision, life, disability, and accident insurance
  • Employee purchase and service discounts, paid vacation, and 401(k) plan
  • Opportunity to work with a progressive and privately held automotive company, with a commitment to customer satisfaction and employee development