Field Service Representative

3 weeks ago

Newnan, Georgia, United States MasterBrand Cabinets Full time
Job Title: Field Service Representative

MasterBrand Cabinets LLC is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will play a key role in servicing our customers by completing field measurements, monitoring installations, and ensuring quality walks.

Key Responsibilities:
  • Conduct field measurements to ensure order accuracy and proper installation.
  • Build and maintain key relationships with customers to ensure satisfaction.
  • Monitor status of building progress to maintain proper field measurements and install lead times.
  • Coordinate efforts with sales representatives and Order Specialists to resolve any issues.
  • Drive results by coaching Installers and Service Technicians as needed.
  • Communicate with site superintendents on field measure results and job completions.
  • Conduct minor troubleshooting and punch outs.
  • Deliver and install parts as a follow-up to initial installation.
  • Ensure customer satisfaction by performing quality walks and preparing punch lists.
  • Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
  • Ensure scheduled tasks are completed on time as detailed in Salesforce.
  • Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
Requirements:
  • High school diploma/GED equivalent is minimally required.
  • Associate's-level degree and/or related professional certifications are preferred.
  • Previous related employment experience in the home building products/construction industry is required.
  • Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
  • Ability to effectively communicate with customers, internal and external.
  • Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
  • Ability to read English language.
  • Ability to read safety information and manufacturing data.
  • Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
  • Ability to maintain accurate accounting records for the department.
  • Ability to solve problems where situations may vary within industry standardized procedures.
  • Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
  • Contractor's license/previous supervisory experience preferred.
  • Cabinet experience/knowledge preferred.
Equal Employment Opportunity:

MasterBrand Cabinets LLC is an equal opportunity employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at

*Actual pay will vary based on qualifications and other factors

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