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Automotive Customer Engagement Specialist
2 months ago
R & R Car Company LLC is a premier automotive dealership recognized for its outstanding customer service and extensive vehicle selection. We are currently in search of a dedicated and customer-focused Automotive Customer Engagement Specialist to enhance our team. If you have a passion for automobiles and a commitment to delivering exceptional customer experiences, this position is tailored for you.
Position Summary: As an Automotive Customer Engagement Specialist, you will serve as the initial point of contact for prospective vehicle buyers. Your main role will be to interact with customers, establish rapport, and coordinate appointments for them to visit our dealership. This position demands excellent communication abilities, a welcoming attitude, and a genuine desire to assist customers in finding their perfect vehicle.
Key Responsibilities:
- Customer Interaction:
- Welcome and assist customers visiting the dealership.
- Engage in conversations, respond to inquiries, and provide details about our vehicle offerings.
- Collect customer contact information and preferences.
- Appointment Coordination:
- Arrange appointments for customers to meet with our sales professionals.
- Follow up with leads through phone, email, or text to confirm appointments.
- Keep meticulous records of customer interactions and scheduled appointments.
- Product Expertise:
- Remain knowledgeable about the features, specifications, and pricing of our vehicle inventory.
- Be ready to discuss vehicle options and advantages with customers.
- Team Collaboration:
- Collaborate closely with sales representatives to ensure a seamless customer journey.
- Provide insights to the sales team based on customer feedback.
- Customer Satisfaction:
- Ensure customers depart with a positive impression of our dealership.
- Address any concerns or issues with professionalism and empathy.
Qualifications:
- Exceptional interpersonal and communication skills.
- Customer-oriented with a passion for assisting others.
- Strong attention to detail and organizational capabilities.
- Prior experience in customer service or sales is advantageous.
- Basic understanding of automotive terminology is beneficial.
Benefits:
- Commission-based opportunities.
- Comprehensive training and continuous development.
- Employee discounts on vehicle purchases and services.
- Supportive and friendly team environment.
- Career advancement opportunities within our organization.
If you are enthusiastic, customer-centric, and eager to contribute to a dynamic team in the automotive sector, we encourage you to consider the Automotive Customer Engagement Specialist role. Help customers discover their ideal vehicles while playing a vital role in our dealership's success.
