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Restaurant Operations Supervisor

2 months ago

Clemson, South Carolina, United States Tropical Grille Clemson LLC Full time

Attention Job Seekers

Tropical Grille is on the lookout for a dedicated Restaurant Operations Supervisor for our Clemson location. This role can be structured as a salaried position for those in an Assistant Manager capacity or as an hourly role for Shift Managers, depending on your experience and availability.

The ideal candidate will possess a Positive Attitude, High Energy Level, and Strong Attention to Detail. Reliable transportation is essential, along with a Professional Demeanor and a Guest-Focused Mindset. Excellent communication skills and a genuine passion for customer satisfaction are crucial. We offer competitive salaries, with generous compensation for qualified candidates, and full-time employees may enroll in healthcare benefits if desired. Candidates should have full availability, reliable transportation, and a desire for a challenging and rewarding work environment. We are looking for future leaders to help expand our locations and empower our strongest candidates to advance within our current units.

Key Responsibilities:

  • Oversee daily operations in both Front of House and Back of House settings.
  • Guide your team towards achieving success.
  • Provide exceptional service to maximize customer satisfaction.
  • Address customer complaints efficiently and accurately.
  • Regularly assess product quality.
  • Organize and manage shifts while adhering to labor budgets.
  • Evaluate staff performance and offer constructive feedback to enhance productivity.
  • Conduct timely and thorough staff evaluations.
  • Forecast future needs for supplies, kitchen tools, and cleaning products.
  • Ensure compliance with health and safety regulations.
  • Maintain the restaurant's positive image and suggest improvements.
  • Be prepared to work 50-hour weeks.
  • Stand for approximately 80% of your workday.
  • Control operational costs and identify waste reduction strategies.
  • Create detailed weekly reports and perform daily audits.
  • Promote the brand within the local community through word-of-mouth and events.
  • Train new and existing staff on best customer service practices.

Requirements:

  • For the Assistant General Manager position, a minimum of 1 year of proven experience in a managerial role within the restaurant industry or a related field is required.
  • For the Shift Manager role, at least 6 months of leadership experience in a restaurant environment is necessary.
  • Strong knowledge of food and beverage, with the ability to recall ingredients and dishes for customer inquiries.
  • Reliable transportation is a must.
  • Familiarity with restaurant management software, such as MobileBytes or Heartland Restaurant, is preferred.
  • Strong leadership, motivational, and interpersonal skills are essential.
  • Acute financial management skills are required.
  • An Associate's degree in Business Administration, Hospitality Management, or Culinary Arts is a plus.
  • Three strong supervisory references will be required.

Benefits:

  • Dental insurance
  • Employee discounts
  • Flexible scheduling
  • Health insurance
  • Paid time off
  • Vision insurance

Tropical Grille Clemson LLC is an equal opportunity employer - M/F/Vets/Disabled.