Retail Sales Expertise Associate

4 weeks ago


Alameda, California, United States AutoZone Full time
About the Job

This position involves driving sales through superior customer service, providing a WOW Customer Experience, and adhering to company procedures. The successful candidate will be responsible for completing assigned store tasks, operating cash registers, and following established cash handling procedures.

Key Responsibilities:

  • Provides WOW Customer Service
  • Ensures assigned store tasks are completed in a timely manner on assigned shift
  • Operates cash registers and follows established cash handling procedures
  • Follows company policies and loss prevention procedures
  • Maintains a safe working environment including PPE (Personal Protective Equipment)
  • Maintains store appearance and merchandising standards as directed
  • Ensures that merchandise is restocked and placed in their respective areas
  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  • Maintains product knowledge and current promotions through AutoZone systems and information sources
  • Practices GOTTChA and assists with the installation of wipers blades, batteries, and light bulbs
  • Utilizes OBDII to read codes from customers' automobiles
  • Ability to diagnose automobile problems and recommend solutions
  • Communicates with managers regarding customer concerns and employee matters
  • Actively engaged in developing more effective customer service skills
  • Provides honest and trustworthy advice to customers regarding the best products that fit their expectations


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