Sales Associate

1 week ago

Redondo Beach, California, United States Orangetheory Fitness Full time
Job Title: Sales Associate

Are you a people person with a passion for health and wellness? Do you thrive in a fast-paced environment and enjoy working with others to achieve a common goal? We're looking for a Sales Associate to join our team at Orangetheory Fitness

Job Summary:

The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. This role requires excellent customer service skills, a strong sales background, and the ability to work in a team environment.

Key Responsibilities:
  • Cultivate genuine connections with members and guests, providing exceptional customer service and ensuring a positive experience for all.
  • Meet and exceed sales targets, including membership sales and renewals, retail, and concession sales.
  • Participate in studio tours, answer questions, and resolve concerns in a professional and courteous manner.
  • Maintain accurate records using established OTF sales systems.
  • Perform telephone inquiries, follow-up calls, and customer care calls.
  • Host OTF studio tours with prospects and/or fitness program holders.
  • Greet members and guests promptly, enthusiastically, and with a smile, creating a friendly and positive environment.
  • Participate in 1-2 OTF scheduled workouts per week.
  • Maintain an organized and clean work environment.
  • Respond immediately to member requests, inquiries, and concerns.
  • Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
  • Attend and participate in all relevant OTF training programs, events, and meetings.
  • Establish and maintain an effective referral program.
  • Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
  • Maintain an organized and clean lobby/front desk area.
  • Process accurate credit card transactions.
  • Perform follow-up and follow-through activities with all prospective clients.
  • Respond immediately to member requests, inquiries, and concerns.
  • Work closely with the Fitness Team to ensure that processes are fulfilled.
Requirements:
  • High-level customer service skills.
  • Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred).
  • Excellent verbal and written communication skills.
  • Ability to multi-task and excel in a fast-paced environment.
  • Functional computer skills required - Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
  • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
  • Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude).
  • High school diploma.
  • Health and fitness-minded people, highly preferred.
Benefits:
  • Competitive hourly wage.
  • Performance bonuses - based on weekly, monthly, individual, and team sales goals.
  • Medical, Dental, and Vision (based on full-time hours).
  • 401k (based on full-time hours).
  • Access to all Orangetheory classes at any studio nationwide.
  • Deep discounts on all OTF retail and technology.
  • Opportunities for career growth.
  • Covid-19 safety and health protocol for a safe work environment.
  • Monthly team-building events and reward opportunities.
  • Free AED/CPR certifications.
  • Huge discount on NASM and AFAA certifications (inquire with management).
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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