RN Clinic Lead
24 hours ago
Horizon Health is a healthcare organization committed to delivering high-quality patient care. As a Clinic Lead, you will play a crucial role in ensuring that patients receive exceptional service while demonstrating the organization's mission, vision, and values.
Key Responsibilities:
- Model and lead quality customer service by being helpful, friendly, and professional with patients, providers, visitors, and employees.
- Assist with the flow of patients throughout the clinic, intervening for busy practice times, ensuring lunch times are covered, or complex procedures.
- Document all patient and telephone transactions accurately and completely while providing excellent service.
- Apply critical thinking to complex situations to resolve patient needs.
- Facilitate communication with the clinical team and management team, assisting staff with use of established systems for maintenance, IS, ordering, and safety concern reporting.
- Participate in department meetings or committee work, including potentially leading/facilitating as assigned.
- Assist with special projects as assigned, including but not limited to new employee orientation and working with quality nurse and nursing manager to implement quality improvement efforts.
- Provide education to the team as directed by Clinic Manager.
- Field and address patient and staff concerns with limited need for referral in real-time response.
- Assist with requisitioning and inventory of routine office supplies.
- Through leadership and example, assist with enforcement of compliance and policies, including in-moment correction.
- Outline staffing assignments for the oncoming shift, assigned based on volume and complexity.
- Collaborate with other departments as needed to create seamless care for patients.
- Frequently round for visibility and resource with team.
- Provide staff performance feedback to manager for inclusion in performance evaluation.
The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital's goals and objectives.
Requirements:
- Previous healthcare experience (at least 3 years)
- Current BLS certification, or upon 30 days of hire
- Excellent customer service skills
- Ability to communicate well both verbally and in writing
- Ability to perform complex and varied tasks in a fast-paced work environment subject to stress and interruption
- Diplomacy and dealing with sensitive issues
- Demonstrates leadership through positive interactions and conflict resolution
- RN licensure in states of practice
- Comfortable using Microsoft products and EHR
Benefits:
Horizon Health offers a competitive salary, medical, dental, and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick, and Paid Holidays.
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