Access Service Representative

7 days ago


Manahawkin, New Jersey, United States Hackensack Meridian Health Full time

About the Role

Hackensack Meridian Health is seeking a highly skilled Access Service Representative to join our team. As a key member of our organization, you will play a critical role in managing patient demographics in our hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables.

Key Responsibilities

  • Evaluate documents and collect financial obligations from patients, adhering to insurance and EMTALA regulations.
  • Manage patient financial data in the hospital information system to ensure timely and successful reimbursement.
  • Collaborate with customers to provide excellent service and ensure a safe environment.
  • Adapt to changing conditions and assimilate new processes into job functions.
  • Accurately collect, record, and report complete information using interview techniques and critical thinking skills.
  • Document the status of tasks that support responsibilities in the workflow process.
  • Complete the financial workflow process using critical thinking skills and interview techniques.

Requirements

  • High School diploma or equivalent.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Proficient computer skills, including Microsoft Office and/or Google Suite platforms.

Preferred Qualifications

  • Bilingual (English/Spanish).
  • Previous experience in healthcare registration and/or scheduling.
  • Bachelor's Degree.
  • Proficiency with insurance eligibility/authorization systems.


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