Engagement Coordinator

3 days ago


Alabaster, Alabama, United States HomeGoods Full time
Job Title: Engagement Coordinator

At HomeGoods, we're on a mission to provide a unique shopping experience for our customers. As an Engagement Coordinator, you'll play a key role in promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:
  • Promote a highly satisfied customer experience through excellent customer service skills
  • Develop high-performing teams through training and mentoring of associates on frontline execution of all register transactions
  • Act with integrity to adhere to company policy and procedures
  • Promote a culture where everyone feels welcomed, valued, and engaged
  • Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor all frontline equipment, communicating issues to management
  • Execute and adhere to company directives
  • Maintain and uphold merchandising standards within the queue-line
  • Adhere to all operational, merchandise, and loss prevention policies and procedures
Requirements:
  • High school graduate or equivalent degree preferred
  • Available to work flexible schedule including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with/without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register/handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred
Benefits:

HomeGoods offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we're an equal opportunity employer and welcome applicants from diverse backgrounds. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.



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