Parts Counter Specialist
3 weeks ago
Morristown Chevy is seeking a skilled Parts Counterperson to join their team. As a key member of the team, you will be responsible for assisting customers in selecting required parts in a friendly, professional, and efficient manner. You will also be responsible for informing customers of companion part requirements and specials, and ensuring that the customer is exposed to the full product line.
Key Responsibilities
• Assist customers in selecting required parts
• Inform customers of companion part requirements and specials
• Answer phone calls and provide price quotes and other information
• Review body shop estimates to ensure accuracy and pricing
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside sources and submit emergency orders, if necessary
• Notify the service advisor and customer when special ordered parts have been received
• Notify the body shop when all parts have arrived and when they will be delivered
• Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers
• Follow up on back-ordered parts
• Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required
• Replenish assigned inventory daily
• Assist outside sales representatives with their orders
• Ensure all internal requests for parts are billed on service repair orders
• Receive payment from retail customers or obtain credit authorization
• Issue credit for parts returned, ensuring the original invoice or its number is available for verification
• Issue and track requested shop tools to technicians
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts
• Set up orders for daily shipment, delivery, or pick-up
• Solicit assigned accounts by phone
• Keep current on new products and product updates
• Participate with the parts manager in maintaining a lost sales tracking program
Requirements
• Energetic personality
• Experience in the automotive parts industry
• Excellent customer service skills
About Us
Hudson Automotive Group, Inc is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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