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Brand Maintenance and Repair Specialist

2 months ago

Dublin, Ohio, United States Ross Stores, Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Brand Maintenance and Repair Specialist to join our team at Ross Stores, Inc. This role is responsible for leading, evaluating, and tracking in-store repair services activities performed at the request of Stores and field leaders.

Key Responsibilities
  • Creates, reviews, assigns, and tracks work orders for all repair services through ServiceChannel, pdSitelink, and shared email inboxes.
  • Designs and maintains project timelines and schedules with stores and vendors.
  • Serves as the lead interface with vendors and stores for questions about scheduling, scope of work, and work order status.
  • Proactively identifies issues that minimize project shortages, vendor go-backs, and costs prior to installation.
  • Leads vendor scheduling personnel to gather project information to ensure proper updates in the Service Channel CMMS platform.
  • Owns data integrity of all work orders, ensuring scope and cost accuracy and follow-up with Vendors.
  • Leads the BMR team with various pilots and proof of concepts on service maintenance trends, budgets, and scope of work adjustments.
  • Partners with vendors and Ross team management to conduct quarterly business reviews.
  • Is the subject matter expert for BMR repair services, analyzing projects and making solution recommendations.
  • Leads repair-related capital expenditures and assists with CER development.
  • Leads all special projects and designs criteria for proper completion.
  • Leads the annual Store refurbishment process and coordinates all deliverables with Construction and Finance teams.
Requirements
  • Bachelor's degree preferred with 2-4 years of experience, ideally in a project management role.
  • Strong analytical ability, detail-oriented approach, and high comfort level working in ambiguous, rapidly changing environments.
  • Excellent communication skills, ability to effectively interact with business partners autonomously and with confidence.
  • Advanced user of Microsoft Excel (vlookups, pivot tables, etc.) required.
About Us

Ross Stores, Inc. is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. We are an equal employment opportunity employer and consider individuals for employment or promotion according to their skills, abilities, and experience.