Retail Representative
5 days ago
**Overview:**
Express Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. We are committed to providing a unique shopping experience for our customers.
**Job Summary:**
We are seeking a highly motivated and customer-focused Retail Representative to join our team. This role is responsible for providing exceptional service to our customers and driving sales growth.
**Responsibilities:**
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
**Requirements & Qualifications:**
- Education: High School or Equivalent.
- Years of Experience: 0-2 of relevant job experience - minimum 6 months.
- Proficient in use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends and non-business hours.
- Meets physical requirements.
**Estimated Salary:** $15-$18 per hour based on location and experience.
We offer a range of benefits, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.
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