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Pet Care Client Liaison

2 months ago

Cedar Hill, Texas, United States CityVet Full time

Join Our Team at CityVet

At CityVet, we understand that happy people lead to healthy pets. Our vet-led clinics thrive on the positive energy created by our dedicated team members. We are committed to fostering a vibrant work environment where both our employees and our business can flourish.

About the Role

CityVet is seeking Part-time Client Service Specialists who are passionate about pet care and customer service. Our team is as diverse and unique as the pets we care for, and we prioritize recruiting individuals based on their skills and achievements.

Your Purpose

The Client Service Specialist (CSS) is the first point of contact for our clients, ensuring a welcoming atmosphere from the moment they arrive. Your role is crucial in delivering an exceptional client experience and nurturing relationships that transform clients into loyal advocates for our brand.

Key Responsibilities

  • Manage appointment check-ins and schedule new appointments while collaborating with the team on discharge information for various services.
  • Effectively communicate and prioritize scheduled appointments, client education, and lobby triage to maintain an efficient workflow.
  • Greet clients warmly upon their arrival, assist with check-ins, and keep them informed about any delays.

Employee Well-being

At CityVet, we prioritize the well-being of our staff because we recognize the challenges of caring for both people and their pets. We offer a comprehensive benefits package that includes:

  • Health, life, and disability insurance
  • Paid time off
  • A competitive 401k program
  • Vision and dental insurance
  • Generous pet-care discounts
  • Uniform allowance
  • Flexible scheduling
  • Opportunities for professional growth

Join us in making pet care your purpose and be part of a team that values compassion and dedication.