Customer Service Representative
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve customer complaints in a timely and professional manner.
- Process customer orders, including preparing quotations, entering sales orders, and sending order acknowledgements.
- Communicate order status to customers and provide updates on the status of their orders.
- Interface with other departments, such as production and scheduling, to provide answers to customers regarding order status and technical questions.
- Track customer sales orders and provide proof of delivery to customers upon request.
- Enter and update information in customer management database.
- Handle customer complaints and complete all associated paperwork.
- Assist Regional Sales Manager (RSM) in answering customer inquiries and supporting RSM from the office when they are working remotely.
- Answer customer service calls, including routing calls, screening calls, taking messages, taking orders, giving verbal quotes, and answering technical questions.
Requirements:
- Minimum 2 years of inside sales and/or customer service experience.
- Proficient use of computer system, word processing, and spreadsheet applications.
- Strong professional communication/correspondence skills.
- Excellent problem resolution and analytical skills, along with the ability to exercise independent decision making within established guidelines.
- Exceptional critical thinking skills.
- Ability to work effectively in a team environment.
- High attention to detail and proven ability to work under pressure.
- Experience with industrial products helpful.
- Working knowledge of Goldmine and/or Made2Manage software a plus.
- Math skills for converting imperial/metric measurements and calculating prices accordingly.
About TEKsystems:
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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