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Career Advancement Manager

1 month ago


Independence, Missouri, United States Waterway Carwash Full time
Join Waterway Carwash

We are seeking a skilled and motivated Career Advancement Manager to join our team at Waterway Carwash in Kansas City. As a key member of our management team, you will be responsible for delivering exceptional customer service, managing daily operations, and leading a team of hourly employees.

Responsibilities:
  • Customer Service:
    • Lead by example in delivering outstanding customer service.
    • Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
    • Identify, address, and correct any customer concern or dissatisfaction.
    • Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
  • Daily Operations:
    • Coordinate daily store production through planning and execution.
    • Staff the store based on forecasted business needs and adjust in response to changes in demand.
    • Maintain high service standards by managing quality and customer service standards.
    • Complete all required administrative tasks punctually and accurately.
  • Team Management:
    • Provide daily direction and coaching to employees to enhance performance and employee satisfaction.
    • Coach, mentor, and develop employees.
    • Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway's culture, mission, and core values.
Requirements:
  • Education and Experience:
    • Associate's degree or above (or a current college senior) OR at least 2 years' experience in supervisory or management roles.
  • Skills and Qualifications:
    • Excellent communication and interpersonal skills.
    • Able to work in an outdoor environment and lift up to 50 pounds.
    • High school diploma or equivalent required.
Benefits:
  • Compensation:
    • $50,000 year one.
    • $55,833 year two.
    • $61,167 year three.
  • Paid Time Off:
    • Up to 12 days earned the first year.
  • Medical Benefits:
    • Health, Dental, and Vision Insurance coverage starts within 60 days.
  • Long-term Investment Matching Program:
    • Employer-matched retirement savings plan.
  • College Tuition Assistance Program:
    • Up to $4,000 in tuition expenses covered.
  • Referral Bonus Program:
    • Generous referral bonuses for successful hires.

The estimated salary range for this position is $50,000 - $61,167 per year, depending on experience. If you are a motivated and ambitious individual looking to advance your career, we encourage you to apply.