Sports Bar Food Server

2 months ago


Washington, Pennsylvania, United States Hollywood Casino at the Meadows Full time
Job Summary

We are seeking a highly skilled and enthusiastic Food Server to join our team at the Hollywood Casino at the Meadows Sports Bar. As a Food Server, you will be responsible for providing exceptional customer service, taking food and beverage orders, and delivering prepared food promptly to our guests.

Key Responsibilities
  • Guest Service: Greet and welcome each guest seated in assigned station, ensuring a positive and memorable dining experience.
  • Order Taking and Delivery: Take food and beverage orders accurately and deliver prepared food promptly, checking with tables periodically to ensure guest satisfaction.
  • Menu Knowledge: Maintain current and accurate information regarding menu items, including preparation techniques, seasonings, ingredients, and plate presentation.
  • Sales and Upselling: Suggest items to guests based on expressed preferences and up-sell appetizers, beverages, and desserts in accordance with restaurant service standards.
  • Point of Sale (POS) System: Correctly enter food and beverage orders into the POS system to ensure accurate preparation of product.
  • Service Recovery: Resolve service issues according to established guidelines, ensuring a high level of customer satisfaction.
  • Payment and Cash Handling: Itemize, total, and present check for payment to correct customers, handling cash and credit transactions accurately.
  • Team Collaboration: Assist bus persons, as necessary, in bussing, cleaning, and setting tables, maintaining a clean and safe work station.
  • Equipment Maintenance: Deep clean restaurant equipment, such as tables, chairs, booths, soda and juice dispensers, coffee machines, etc., as scheduled or required.
  • Confidentiality: Maintain strict confidentiality in all company matters.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: Minimum two (2) years of food server experience in a high-volume, full-service restaurant.
  • Skills: Excellent customer service and interpersonal skills, ability to read, write, speak, and understand English, and knowledge of table service procedures and table etiquette.
  • Availability: Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.


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