Hotel Guest Experience Specialist

4 days ago


Rehoboth Beach, Delaware, United States Comfort Inn Full time
Job Description

As a Hotel Guest Experience Specialist at Comfort Inn, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable. This is an exciting opportunity for a motivated and customer-focused individual who is passionate about delivering outstanding service.

In this role, you will work closely with our front desk team to provide personalized service to guests, responding to their needs and concerns in a timely and professional manner. You will also be responsible for registering guests, obtaining necessary information, and ensuring proper credit is established.

Estimated Salary: $48,000 - $58,000 per year

Duties and Responsibilities
  • Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
  • Register guests, obtain necessary information, and ensure proper credit is established.
  • Assist guests with inquiries and requests for information about the local area.
  • Sell rooms to walk-in customers and manage cash drawers, credit card receipts, and direct bills.
  • Perform other duties as required to support the smooth operation of the front desk.
Requirements
  • Bachelor's degree or equivalent experience preferred.
  • Previous hospitality or customer service experience is essential.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • A valid driver's license and typing skills are also required.


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