Route Service Representative

5 days ago


Johnstown, New York, United States CENTURY LINEN & UNIFORM LLC Full time
Job Description

Company Overview

Century Linen & Uniform LLC is a leading commercial laundry, linen, and uniform service provider in the USA, serving thousands of customers across the country.

We are seeking a highly motivated and customer-focused individual to join our team as a Route Service Representative.

Job Summary

The successful candidate will be responsible for delivering exceptional customer service, ensuring timely and efficient delivery of clean linen, uniforms, and textiles to our valued customers.

Key Responsibilities

  • Customer Service
    • Provide excellent customer service to our clients, ensuring their needs are met and exceeded.
    • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Delivery and Logistics
    • Deliver clean linen, uniforms, and textiles to customers in a timely and efficient manner.
    • Restock customers with clean supplies and collect soiled items.
  • Account Maintenance
    • Perform general account maintenance, including completing inventories and modifying orders.
    • Collect payments and process transactions accurately.
  • Communication and Relationship Building
    • Communicate effectively with customers, sales teams, and other stakeholders to ensure seamless service delivery.
    • Build strong relationships with customers to drive loyalty and retention.
  • Upselling and Cross-Selling
    • Identify opportunities to upsell and cross-sell additional products and services to customers.
    • Provide recommendations to customers to enhance their experience and increase sales.
  • Quality and Safety
    • Ensure all deliveries are made in a safe and efficient manner, adhering to company policies and procedures.
    • Maintain a clean and organized vehicle, adhering to company standards.

Requirements

  • Valid Driver's License
    • A valid driver's license with a clean driving record is required.
  • Customer Service Skills
    • Proven ability to provide exceptional customer service and exceed customer expectations.
  • Communication and Sales Skills
    • Excellent communication and sales skills, with the ability to build strong relationships with customers.
  • Attention to Detail
    • Detail-oriented and able to manage multiple tasks and priorities in a fast-paced environment.
  • Physical Demands
    • Ability to lift and move heavy objects, and work in a physically demanding environment.

What We Offer

Century Linen & Uniform LLC offers a competitive hourly wage, plus commission, and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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