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**Lead Therapist Manager**

2 months ago

Columbus, Ohio, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and experienced Lead Therapist Manager to join our team at Massage Envy Grandview Yard. As a key member of our management team, you will be responsible for driving business growth, leading a team of therapists, and delivering exceptional customer experiences.

Key Responsibilities:

  • Business Development: Develop and implement strategies to drive membership sales, retail sales, and overall business growth.
  • Team Leadership: Lead, motivate, and coach a team of therapists to deliver exceptional customer experiences and achieve business objectives.
  • Customer Service: Ensure that all customers receive a safe and therapeutic environment, and that their needs are met and exceeded.
  • Operations: Oversee all operational aspects of the business, including inventory management, deposit management, and compliance with laws and regulations.
  • Training and Development: Provide ongoing training and development opportunities to team members to improve their skills and knowledge.

Requirements:

  • Leadership Experience: Proven leadership experience in a personal service environment, such as a spa, salon, or gym.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and vendors.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze business performance and make data-driven decisions.
  • Customer Service Skills: Excellent customer service skills, with the ability to deliver a safe and therapeutic environment for customers.

What We Offer:

  • Competitive Compensation: Competitive base pay and bonus structure.
  • Benefits: Employer-paid healthcare, including medical, dental, and vision plans.
  • 401(k) Matching: Matching 401(k) plan up to 4.5%.
  • Professional Development: Opportunities for professional development and growth.

Join Our Team:

At Massage Envy Grandview Yard, we are committed to delivering exceptional customer experiences and providing a positive work environment for our team members. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.