Retail Sales Associate

1 month ago


Plattsburgh, New York, United States Ross Stores Full time
Job Summary

The Retail Associate is responsible for providing an exceptional shopping experience for our customers. This includes making eye contact, smiling, and greeting customers in a courteous and friendly manner, as well as treating fellow associates with respect.

Key Responsibilities
  • Ensure a safe and secure shopping environment by maintaining a high level of awareness on the sales floor and immediately correcting or reporting any unsafe conditions or practices.
  • Treat all customers and associates with respect and courtesy, and be friendly and professional at all times.
  • Assist customers in any way necessary, including answering questions and helping with merchandise.
  • Provide prompt and efficient responses to customers, and handle all customer issues in a courteous and helpful way.
  • Represent and support the Company brand at all times.
  • Perform cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies to maintain a clean and organized store.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, and merchandises all items per company best practice to the monthly presentation guidelines.
  • Understand and follow all Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
  • Follow all policies and procedures concerning cash, check, charge card, and refund transactions, and maintain a high level of awareness and accuracy when handling bankable tenders.
Requirements
  • Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to use all store equipment, including PDTs, registers, and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull, and lift more than 25 pounds.


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