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Senior Customer Advocacy Manager
2 months ago
At Blue Yonder, we're seeking a skilled Senior Customer Advocacy Manager to join our team. As a key member of our marketing department, you'll be responsible for highlighting our customers' success through creative and compelling storytelling.
About the Role:This is a unique opportunity to work with our customers, product, and marketing teams to develop and execute a customer advocacy strategy that drives business growth and customer satisfaction.
Key Responsibilities:- Work cross-functionally with the Product, Customer Success, and Legal teams to investigate and validate company performance statistics, industry claims, etc.
- Develop an internal, company-wide network and have an ear to the ground to grab the latest proof points that can strengthen our messages and be included in marketing collateral.
- Maintain our global database of customer facts and industry claims to ensure it is up-to-date, accurate, and relevant.
- Amplify the success of our customers through creative storytelling that brings their challenges and winning strategies to life.
- Measure and analyze the impact of customer stories to optimize and drive continuous improvement.
- Bachelor's degree in Communications, Journalism, Marketing, Business, Supply Chain Management, or a related field.
- 7+ years of experience in SaaS/tech marketing, preferably in customer advocacy, content marketing, or PR.
- Passionate about storytelling with the ability to identify themes, conduct effective interviews, and create high-impact content.
- Demonstrable storytelling skills. Work samples will be required.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. Our comprehensive benefits package includes:
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
We're guided by our core values, which unite us and drive our success. Our Diversity, Inclusion, Value & Equity (DIVE) strategy fosters an inclusive environment where everyone can share their unique voices and talents.
