Customer Service Operations Lead

1 week ago


Upland, California, United States Instep CA Group Full time

Company Overview: Instep CA Group is a dynamic organization seeking a talented Entry-Level Customer Service Assistant to spearhead the growth of our Inland Empire market. This role demands high expectations, leadership, and direction in day-to-day operations within sales and marketing departments.

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  • This position involves leading daily operations, assisting with planning and coordinating territory sales and marketing efforts, lead generation, scheduling, confirming, and closing sales appointments with prospective clients.
  • You will oversee client sales projects, ensuring ongoing communication with management teams, clients, customers, and other customer service assistants to address problems or obstacles affecting scheduled appointments.

Salary: The estimated annual salary for this position is $55,000-$65,000, depending on qualifications and experience.

Job Description: As an Entry-Level Customer Service Assistant, your primary responsibilities include:

  1. Executing sales strategies for each client through lead generation.
  2. Interacting with consumers onsite to answer questions and explain client products/ features.
  3. Connecting qualified leads to senior sales consultants.
  4. Performing customer follow-ups to ensure consumer satisfaction.
  5. Providing support to the manager with day-to-day customer service assistant tasks as required.
  6. Developing strong leadership and interpersonal skills.
  7. Contributing to new business development efforts.

Requirements: To succeed in this role, you should possess:

  • Excellent interpersonal skills and social competency.
  • 1-2 years of experience working in a customer service field.
  • A professional demeanor, organized approach, and reliability.
  • Effective and skilled communication with customers, colleagues, and upper management.
  • Ambition, a strong work ethic, and eagerness to learn.
  • A results-driven attitude and hunger for success.
  • The ability to excel in a fast-paced environment.


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