Customer Service Operations Lead
1 week ago
Company Overview: Instep CA Group is a dynamic organization seeking a talented Entry-Level Customer Service Assistant to spearhead the growth of our Inland Empire market. This role demands high expectations, leadership, and direction in day-to-day operations within sales and marketing departments.
">- This position involves leading daily operations, assisting with planning and coordinating territory sales and marketing efforts, lead generation, scheduling, confirming, and closing sales appointments with prospective clients.
- You will oversee client sales projects, ensuring ongoing communication with management teams, clients, customers, and other customer service assistants to address problems or obstacles affecting scheduled appointments.
Salary: The estimated annual salary for this position is $55,000-$65,000, depending on qualifications and experience.
Job Description: As an Entry-Level Customer Service Assistant, your primary responsibilities include:
- Executing sales strategies for each client through lead generation.
- Interacting with consumers onsite to answer questions and explain client products/ features.
- Connecting qualified leads to senior sales consultants.
- Performing customer follow-ups to ensure consumer satisfaction.
- Providing support to the manager with day-to-day customer service assistant tasks as required.
- Developing strong leadership and interpersonal skills.
- Contributing to new business development efforts.
Requirements: To succeed in this role, you should possess:
- Excellent interpersonal skills and social competency.
- 1-2 years of experience working in a customer service field.
- A professional demeanor, organized approach, and reliability.
- Effective and skilled communication with customers, colleagues, and upper management.
- Ambition, a strong work ethic, and eagerness to learn.
- A results-driven attitude and hunger for success.
- The ability to excel in a fast-paced environment.
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