Customer Service Representative
6 days ago
At Westlake Ace Hardware, we strive to deliver exceptional customer experiences and build lasting relationships with our customers. As a Cashier, you will play a critical role in achieving this goal by providing fast, friendly, and accurate service at our checkout lanes. If you are passionate about serving others and working in a fast-paced retail environment, this position may be the ideal fit for you.
About Our Culture
We value teamwork, respect, and open communication at Westlake Ace Hardware. Our employees are empowered to make decisions and take ownership of their work, which enables us to provide high-quality products and services to our customers. If you thrive in a collaborative environment where everyone works together towards a common goal, you will feel right at home on our team
Key Responsibilities
- Customer Service:
- Provide exceptional customer service by greeting customers warmly and addressing them by name.
- Process transactions accurately and efficiently, using technology to streamline processes.
- Stay up-to-date on product knowledge and features to assist customers with their purchases.
- Monitor sales floor conditions and maintain a clean, organized environment.
- Register Operations:
- Count and reconcile cash drawers regularly to ensure accuracy.
- Implement new programs and promotions as directed by management.
- Collaborate with colleagues to achieve sales goals and improve customer satisfaction.
- High school diploma or equivalent required.
- Experience in a retail or customer-facing environment preferred.
- Ability to stand for long periods, lift up to 25 pounds, and climb stairs required.
We pride ourselves on offering competitive compensation packages, opportunities for advancement, and a supportive work environment.
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