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Emergency Shelter Operations Manager

2 months ago

Webster, Texas, United States Bay Area Turning Point Full time
Job Title: Emergency Shelter Operations Manager FLSA Status: Exempt
Department: Client Services
Reports to: Deputy Director
Pay Rate: $70,000 year
$33.65 hourPosition Overview
Summary Description: Responsible for overseeing, coordinating, and assessing daily functions, special initiatives, service delivery, and documentation for individuals residing in an emergency shelter.

Hours: Minimum of hours weekly Hours may be flexible as necessary to achieve program objectives, tasks, activities, responsibilities and to effectively document outcome measures and variances.
Essential Duties and Responsibilities
  • Guarantees 24-hour operational coverage of emergency shelter for individuals affected by domestic violence and sexual assault, ensuring the safety and security of facilities for residents.
  • Supervises the effectiveness, ethical standards, and professional integrity of client services for groups and activities within the shelter.
  • Plans, develops, implements, and maintains all shelter services that foster safety, healing, and empowerment, tailored to the needs of adults, children, and families residing in the shelter.
  • Ensures that shelter processes, procedures, and documentation prioritize safety and remain client-centered, therapeutic, and culturally sensitive.
  • Participates in a rotating emergency on-call management schedule to provide support at the shelter as needed.
  • Engages with clients to maintain a harmonious environment; addresses client grievances as they arise.
  • Coordinates relevant projects with other departments and staff; oversees the implementation of client orientation.
  • Assists with agency tours and orientation for visitors to the shelter.
  • Monitors project outcomes continuously and implements enhancements to the shelter's basic needs program.
  • Ensures the food services program operates within the allocated annual budget.
  • Oversees timely submission and organization of food production records, recipe analysis worksheets, and menus.
  • Supervises and ensures the quality of Children's Services, including childcare lesson planning and activities; ensures compliance with Shelter Childcare Minimum Standards, including hours of operation; oversees the safety, security, and general welfare of children utilizing the childcare facility.
Other:
  • Assists with preparation for annual audits, program grant reports, and monitoring.
  • Evaluates, provides, and initiates re-training regarding documentation and service delivery/tracking.
  • Maintains knowledge of overall agency objectives, activities, and client assistance resources.
  • Recommends service-related policies and procedures to the Programs Director that align with the agency's philosophy and mission.
  • Assists in determining the annual budget for all shelter program operations.
  • Communicates emergency or critical situations to the Programs Director promptly.
  • Participates actively in inter-agency coalitions and networking groups as assigned; attends supervisors and combined staff meetings.
  • Ensures staffing needs are met in a timely manner.
  • Performs other duties as assigned.
Education and Other Requirements
  • Bachelor's degree with a minimum of 2 years related administrative experience, or a minimum of 6 years substantial experience in a related environment demonstrating effectiveness.
  • Must obtain Food Managers Certification within 45 days of hire.
  • Ability to organize and prioritize multiple and changing workloads.
  • Communicates openly and clearly, both orally and in writing, exemplifying leadership and teamwork; makes logical decisions that reflect the agency's philosophy, mission, and management style, benefiting the shelter and/or the agency as a whole.
  • Demonstrates successful experience in liaison work with the community from a social service non-profit setting; capable of understanding and communicating total agency objectives and mission.
  • Demonstrates successful experience in operating childcare and 24-hour residential facilities.
  • Exhibits sensitivity to clients and volunteers, understanding the agency's position within the community and with related social service providers.
  • Ability to lift, carry, or move a minimum of 40 lbs. over extended distances.
  • Must possess a clean driving record and be insurable; must have a valid driver's license and maintain automobile insurance.
I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.