IT Infrastructure Specialist

4 weeks ago

Tampa, Florida, United States Leidos Full time

Seeking a highly skilled IT professional to support the MARCENT Service Desk in Tampa, FL.

Job Description

The ideal candidate will possess a strong background in systems and network engineering, with expertise in troubleshooting and resolving operating system, network, and security issues. This individual will provide direct executive communications support to directorate AC/S, deputies, and VIPs, utilizing enterprise service desk software to submit and maintain status of service requests, work orders, and ticket queues.

  • Participate in software and hardware investigations resulting from issues identified in reported trouble calls during the transition period.
  • Provide technical assistance reports for all support provided to MARCENT Service Desk customers.
  • Administer network, storage, and voice/video service management hardware and software as a subject matter expert.
  • Collaborate with Marine Corps working groups to determine service-wide end-user device configurations and deployment schedules.

This position requires an in-depth understanding of Microsoft core architectures, including Active Directory, Exchange, and Microsoft Clustering Services, as well as experience with virtualization technologies, firewalls, and Cisco networking configurations.

Key Responsibilities
  • Provide installation support for various systems and devices.
  • Draft and submit for review, MARFOR-level end-user device policies affecting the entire area of responsibility.
  • Update or amend end-user support policies with tactics, techniques, and procedures for AOR.
  • Plan and execute local deployments of resultant policies from USMC working groups.
  • Work as a generalist on a team responsible for development and integration of current and future MARCENT system builds.

The successful candidate will possess excellent written and oral communication skills, with the ability to work effectively in a team environment with other highly skilled individuals. A minimum of 4 years of experience in a related field is required, with a valid Secret security clearance and eligibility for TS/SCI security clearance preferred.

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