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Customer Service Representative Position

2 weeks ago


Kansas City, Missouri, United States Children's Mercy Kansas City Full time
About Children's Mercy Kansas City
At Children's Mercy, we believe in making a difference in the lives of all children. We strive to create a workplace that reflects the community we serve, based on our core values of kindness, curiosity, inclusion, team and integrity. As a Customer Service Representative, you will play a vital role in serving as a primary contact for guarantors, navigating and resolving questions and concerns related to billing or financial matters.

Your Responsibilities
  • Respond to verbal and written requests from guarantors, payors, and internal customers.
  • Review and resolve patient and family requests received through our Patient Financial Services website.
  • Review and respond to parent mail and voicemail messages.

What We Offer
We are committed to creating a diverse and inclusive workforce. Our benefits plans are designed to meet the changing needs of our employees and their families. As a full-time employee, you will have access to a competitive salary, comprehensive health insurance, paid time off, and opportunities for professional growth and development.