Technical Communications Specialist

3 weeks ago

Reston, Virginia, United States Clutch Full time
About the Role

We are seeking a highly skilled Technical Communications Manager to join our Professional Services team at Clutch. As a key member of our team, you will be responsible for creating and managing content that highlights the IT and technical achievements and innovations of our clients.

Key Responsibilities
  • Develop and execute a comprehensive content strategy that showcases our clients' IT and technical success, innovations, and expertise.
  • Lead the creation and implementation of innovative communication strategies that position our clients as thought leaders in the public sector and IT space.
  • Align content marketing and communication initiatives with business goals and target audiences, ensuring consistent messaging across all channels.
  • Produce high-quality marketing and communications content, including blog posts, whitepapers, case studies, technical articles, and internal newsletters, that highlight our clients' technical successes and innovations.
  • Collaborate with technical teams to gather information and translate complex concepts into engaging marketing narratives.
  • Develop and distribute internal communications to keep employees informed and engaged with our clients' technical projects, successes, and milestones.
  • Foster a culture of knowledge sharing and collaboration within the organization.
  • Manage and distribute content through various external channels, including our website, social media, industry publications, and email newsletters.
  • Ensure that content reaches the right audience and generates positive engagement and recognition to enhance visibility of our clients' technical success in the market.
  • Work closely with product managers, engineers, and other technical stakeholders to gather insights and information for content creation.
  • Collaborate with marketing, PR, and communications teams on cohesive content development processes that leverage expertise from various teams to ensure content alignment and amplification.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of content initiatives.
  • Analyze data and feedback to continuously improve content quality, engagement, and strategic impact.
  • Stay updated on industry trends, emerging technologies, and best practices in content marketing and technical communication.
  • Craft cutting-edge content strategies that keep our clients competitive, relevant, and innovative in content marketing efforts.
About You

We are looking for a highly skilled and experienced Technical Communications Manager who has a strong understanding of technical concepts related to continuous improvement and continuous development (CI/CD) systems in IT. You should have a proven track record of creating and executing effective content strategies that showcase technical success and innovation.

Key qualifications include:

  • Bachelor's degree in English, Communications, Public Relations, Journalism, or related field.
  • 8+ years' experience in content marketing, technical writing, or a related field, with a focus on promoting technical success and innovation.
  • Proven experience collaborating with IT firms, with a strong understanding of software development processes and the ability to effectively communicate and highlight IT successes to diverse audiences.
  • Deep understanding of technical concepts related to CI/CD systems in IT, with the ability to translate complex technical information into clear, accessible content for various stakeholders and audiences.
  • In-depth knowledge of the California political landscape, including familiarity with state agency operations, governance structures, and executive branch communications.
  • Capacity to work independently and take initiative in identifying content opportunities that support organizational goals and IT success narratives.
  • Strong writing, editing, and storytelling skills, with the ability to create compelling narratives around IT and software development topics.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Analytical skills, with the ability to measure content performance and derive insights for continuous improvement.
  • Project management skills, with the ability to manage multiple content initiatives and meet deadlines.
  • Experience with content management systems (CMS) (e.g., WordPress, HubSpot) for managing and publishing content.
  • Hands-on experience using social media management tools (e.g., Hootsuite, Buffer) for scheduling and monitoring content distribution.
  • Ability to use analytics tools (e.g., Google Analytics, SEMrush) for tracking content performance and engagement.
What We Offer

We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) option. We also offer generous time-off policies and a positive, inclusive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Communications Manager looking for a new challenge, please submit your application.

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