Customer Service Representative
6 days ago
Serve as a valuable member of our team at Michaels Stores in TAMPA-S DALE MABRY, FL. As a Seasonal Customer Service Team Member-10, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Help customers navigate the store, locate products, and provide solutions to their needs
- Provide fast and friendly checkout experiences; execute cash handling procedures
- Engage customers on our Rewards program, Private Label Credit Cards, and Voice of Customer (VOC) survey
- Support Omni channel processes, including BOPIS and SFS
- Participate in truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance tasks, including returns and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Contribute to shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs
- Maintain a positive attitude and interact respectfully with colleagues and customers
- Retail and/or customer service experience preferred
- Standing for extended periods
- Moving throughout the store
- Bending, lifting, carrying, reaching, and stretching regularly
- Lifting heavy boxes and accessing high shelves
We offer a competitive salary of $13.25 per hour, plus opportunities for growth and professional development. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and more.
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