Banquet Captain

At Diamond Jo Casino Dubuque, we are seeking a highly skilled and experienced Banquet Captain to join our team. As a key member of our dining services team, you will be responsible for ensuring the highest level of service and quality for our guests.

• Observe and maintain the standard of service for coffee breaks, meetings, breakfast, lunch, dinner set up, receptions, and buffets.
• Review guest count and menu by referring to the Banquet Event Order Form (BEO Form).
• Set tables according to the BEO Form.
• Maintain the overall professional appearance of the banquet area, set up of various buffets and food stations.
• Responsible for observing Casino standard of service for coffee breaks, meetings, breakfast, lunch, dinner set up, receptions, and buffets.
• May present, open, and pour wine when serving guests.
• Attend staff meetings and training sessions, as required, to increase performance and knowledge.
• Store and maintain all equipment in proper fashion.
• Ensure guest satisfaction at the banquets and events.
• Must be able to speak, read, write, and understand English.
• Ability to be self-directed and make decisions.
• Must be able to stand and exert fast-paced mobility for a period of up to four hours in length.
• Adhere to all company policies as defined by the Employee Handbook.
• Maintain a professional appearance at all times, clean and well-groomed per standard.
• Answer questions and relate requests/complaints to supervisor/manager.
• May present, open, and pour wine when serving guests.
• Assist supervisor/manager as needed with tasks associated with events.
• Must be able to stand and exert fast-paced mobility for several hours.
• Perform all relative miscellaneous duties as directed by supervisor/manager.

• High School graduate or equivalent.
• Must be able to perform simple mathematical calculations.

Diamond Jo Casino Dubuque is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.