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Lead Cashier
2 months ago
We are seeking a highly motivated and customer-focused Lead Cashier to join our team at Petco. As a Lead Cashier, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service: Provide a great experience by engaging with guests, utilizing your acquired skills and training, and ensuring that all customers receive quick and courteous service.
- Product Knowledge: Be knowledgeable about pet-related products and services, including new products and services, and be able to share product knowledge with customers to suggest the appropriate merchandise and services to satisfy their needs.
- Teamwork: Promote a positive culture of teamwork, inclusion, and collaboration, and be familiar with the areas of expertise for each team member to connect customers with the right team member to deliver the guest experience and desired outcome.
- Store Operations: Maintain familiarity with current promotions and special services, and be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.
- Adaptability: Work productively in the face of ambiguity or uncertainty, and recover quickly from problems and setbacks.
- Experience: A minimum of 2 years of experience in providing the public with information in the animal nutrition, care/wellness/treatment knowledge areas is required.
- Knowledge: Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid) is preferred.
- Skills: Familiarity with the dog training class offerings and the PCCs dog training schedule, and familiarity with the PCCs photography and vaccination schedule are preferred.
The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the location briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time.
